What’s the job?
The Business Operation Team Member will be responsible for conducting and coordinating all operational projects and tasks for big internal project.
The Business Operation member will hold responsibility for the day-to-day operation of the project programs, monitor their performance as well as identify and solve potential issues and bottlenecks. They will help design and implement solutions and develop operational procedures
by analyzing flows and statistics in order to improve and perfect the customer experience. This includes liaising with product, project, different operations team, CC as well as R&D teams, ensuring they’re updated and involved.
What do you do..
Maintain and operate the "Working Capital" ongoing projects
Act as focal point for questions and customer feedback
Improve customer experience / product based on customer’s feedback and needs
Conduct and coordinate operational projects and tasks for the EP project Projects include:
Analysis of eligible customers (identification of trends, etc)
Analysis of EP usage and uptake (repeat customers, strategy accounts, etc)